Here is the above mentioned video - you can see one of the cylinders become detached from the seats. I'd guess that they haven't got the braking quite figured out right and force is too much too quick.
I'm confident they will work this bug out and get this thing ready for opening day. Busch Gardens does a top notch job in most of what they do. This is just a momentary setback, that's why it's called the test phase.
According to one of the comments on the video, as soon as the gondola hits the pre-braking section, the seats are supposed to start returning to the vertical position. The cylinders (the thing that snapped) are set to tight which is causing the issues.
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