DirkFunk wrote:Where are the parks with the super short season pass processing lines? Man, I wish, I wish that on the occasions that Cedar Point screwed up my season pass renewal I didn't have to wait an hour to get inside and have them fix it (it's been two of the last 3 years and I kinda expect it to happen again). It's a really busy park.
I feel for the people who might want to redeem a VIP Pass on a day when the parking lot is entirely full, but they're also trying to redeem when the parking lot is entirely full and are locals. They can go almost any day.
When dollywood had a season pass processing center, the lines were fairly short. Now that building sits closed.. This is it's second or third year closed now? I guess what it comes down to is Dollywood is trying to do more with fewer windows and staff.. I don't think it's a staffing issue but a cost cutting issue. Even when the park is fully staffed they no longer have a processing center for season passes and keep that building closed.. if it is opened, it's just selling tickets and the other ticket building is closed. Same with guest services (which is now just another ticket line with a fancy name) and VIP window is gone. And when I was there the upgrade center was open but it sounds like they didn't keep it open all week.
With that being said, Disney processes season passes at regular ticket windows (but they normally have all open, even in their slower parks on slower days). Plus if you don't want the yellow card, the magic bands, at least mine were, already activated when they arrived at my home. I didn't get my card for 2 days, and only got it for my discounts. Six flags no longer has season pass windows but their passes don't require processing unless you need to add a feature to them and a lot of those features can be added online. Blank card with a barcode and they use biometric.
Maybe that's a solution. Go away from photo cards and go to NFC with biometric. Or just a blank card with barcode and you activate it yourself using an app. Then have the upgrade center available for those who can't activate it. Seems to be working fine for six flags now plus it pushes people to your app. Even if Dollywood wants to activate it at the ticket window at least you save 2 - 3 minutes per person not needing your photo or the card to print.. I'm sure there are reasons Disney never went to photo cards.
I wonder how many folks gave up on Thursday and just decided not to upgrade their passes because the upgrade center inside the park was closed?
There are simple solutions, other parks use these solutions.. If they simply can't get the staff or if it's cost cutting, there are solutions out there. Dollywood at times just seems stuck in their ways and as the park gets more crowded they need to learn how to handle those crowds or change some of their policies and ways.
We can clearly see that their ways currently aren't working very well and if they continue to grow it's just going to get worse.
A pro tip though, you can also process your season pass in the old yellow information building on the parkway! I have never done it but do have a friend who did that for their family. Not sure when it's open. And your results might be different
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