by 3Mutts » Wed Aug 01, 2012 11:02 pm
In this situation both the park and the guest are at fault. Firstly, the employee could have been nicer and just have let this guy wait for the next train and could have avoided the mess, but that didn't happen. Secondly this guy should have asked for the supervisor instead of the ride operations manager, problely would have gotten him further in his argument. And thirdly, I think the manager was a little mean because he was trying to refund a pass already over value from 2 previous visits and she may have been stressed out for previous complients (I know that working in customer service isnt easy). The point to this story is that sometimes bad days can happen at theme parks for whatever reason, whether it is a 1 rude employee or the company is a mess all together (Six Flags Premier Park Days) things like this happen and is an example of "life doesn't always go your way". IMO, I think that Six Flags is fine as a whole and I wont be turned off from a park for 1 incident, if this countinues to repeat and I get multiple things like this on visits then I wouldn't return.
Coaster Count: 142 total 94 steel 48 wood
Favorite Steel Coaster: Skyrush at Hershey Park
Favorite Wood Coaster: A tie between The Voyage at Holiday World and T Express at Everland
I'm posting from a IPad so I can't enable pics/video