Zero One wrote:But what I really wanted to mention was the virtual queue experience. I got there around 4pm and used Express Pass to just walk right in but apparently they had run out of virtual queue times around 1pm today. So there was a constant huge crowd of people by the entrance who wanted to ride but couldn't and the team members were continuously yelling at the crowd that "This is for virtual queue and express pass only. There is no standby. Come back at 9pm if you want to try to ride." Some guests would wander away while others kept asking questions about why they were not allowed to wait.
I'm not sure I'm ready to put the blame on the queuing system itself just yet, especially considering that the attraction only had its grand opening the other day. I'm assuming that the lounge areas each all have a maximum occupancy, and the virtual queuing means that those numbers will never get higher than they're supposed to. I realize that, yes, why have the lounge areas when you can have switchbacks in a themed space, but every review I've read has said that the lounge areas are much nicer than a traditional queue.
As for the people that aren't allowed to wait? That's a communication issue. If this were, say, Volcano Bay, where every attraction is based on that virtual queue system, maybe that sort of thing wouldn't happen. However, because every OTHER attraction besides Race Through New York has a traditional queuing system, there's this expectation that Race Through New York will as well, which it doesn't. When people get turned down, who's to blame - the guests for not looking ahead of time and reserving their time or looking at the ride info on the map, or the resort for not making sure the guests are informed about the non-traditional queuing system for that one particular ride? We could have a circular argument about that for pages. Is there any signage at entrances to Universal Studios Florida? Is it on the paper maps? Is it in the smartphone app?
EDIT: It is on the interactive map, I was just stupid and couldn't find it.