Jump to content
  TPR Home | Parks | Twitter | Facebook | YouTube | Instagram 

greg.gray

Members
  • Posts

    1
  • Joined

  • Last visited

greg.gray's Achievements

Newbie

Newbie (1/14)

  • First Post
  • Week One Done
  • One Month Later
  • One Year In

Recent Badges

0

Reputation

  1. My experience was related specifically to SFMM, but others post online with similar concerns for the "Membership Program" in general. ! DO NOT BUY SIX FLAGS MEMBERSHIP ONLINE ! I bought 5 of them almost 3 years ago. You have to continue for the full 12 months paying each month, and then it renews month to month with a minimum 2 week cancellation notice. I was okay with that. We went 2 or three times during the first year. After the first year, I went to the "Membership Portal" to cancel. It was difficult... you needed your original receipt and you needed to register accounts for each card (5 in my case) before you could cancel. So, I thought... it is only $36 per month... maybe we will go back soon. Fast forward to August of 2018 or almost $1000 later. I got serious about canceling. I stepped through a number of hoops and was told by the "Membership Portal" that I would get an email with the details I needed to submit my cancellation request. No email ever came. Add to this that my card on the membership EXPIRED about this time... but they just grabbed the new expiration date and KEPT ON BILLING! I thought.. ok we have not been back in a long time, but maybe we can go around the first of October and after a last day.. we will cancel in person. We did not get the chance to do that, so today I got serious. I submitted the request again... no email. I registered more accounts and suddenly, no cancellation option in my menu. I clicked chat with agent... "No agents are available at this time." I checked my bank statement and got the billing phone number and called it. I got a recording about park hours and if you have season pass questions, visit the website at.... So I filed charge disputes with my bank and a complaint with the BBB of Los Angeles. I liked Six Flags before this, but now I will never visit again, and I am on a mission to help get the word out that you can get hooked. This is especially sad since people who mostly get burned by this are just looking to help their kids have a good time. Shame on you Six Flags.
×
×
  • Create New...

Important Information

Terms of Use https://themeparkreview.com/forum/topic/116-terms-of-service-please-read/